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11 августа, 10:21

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These are the seven golden rules for an excellent customer service. Match

the expressions to the definitions:

1. get repeat business a. get to know your customers' opinions

2. keep to your delivery dates b. solve customers' problems

3. conduct surveys c. make sure that your goods arrive on time

4. encourage customer loyalty d. provide the service your customers want

5. deal with complaints e. make sure that a customer uses your service

again

6. meet the needs of customers f. design a service suitable for each client

7. offer a personalized service g. make sure that your customers stay with you